Terms & Conditions

Tripiffic Travels Pvt. Ltd. ('Tripiffic/we/us/our') is engaged in providing B2B, B2A (business to agency), and corporate enterprise travel management and distribution services via its travel portal and online booking platform ('Platform') to its corporate clients, travel agents, and corporate travelers globally, allowing them to conduct reservations for travel and travel-related products and services worldwide ('Services').

This website and platform (the 'Site') is published and maintained by Tripiffic, a company incorporated and existing in accordance with the laws of India. When you access, browse, or use this Site or avail our Services, you accept, without limitation or qualification, the terms and conditions set forth herein.

When you access any subsite or affiliated corporate portal through this Site, such subsite may have its own terms and conditions of use specific to that subsite. We recommend that you separately review such specific terms and conditions where applicable.

This document is an electronic record under the provisions pertaining to electronic records in various statutes under applicable laws. This electronic record is generated by a computer system and does not require any physical or digital signatures.

As long as you comply with these Terms and Conditions, Tripiffic grants you a non-exclusive, non-transferable, limited right to enter, view, and use this Site. You agree not to interrupt or attempt to interrupt the operation of this Site in any manner whatsoever.

Access to certain areas of the Site, corporate ticketing consoles, and discounted inventory is available only to registered corporate members and authorized agents. To become a registered member, you are required to complete account registration, verification, and authentication procedures.

You represent and warrant that all information you supply to us—about yourself, your organization, authorized employees, and traveling passengers—is true, complete, and accurate, and that you will keep all profile credentials updated.

All materials on this Site, including but not limited to audio, images, software, text, icons, graphics, layout designs, and source code (the 'Content'), are Tripiffic's intellectual property and are protected by applicable copyright, patent, and trade secret laws.

You cannot use, copy, reproduce, reverse engineer, or distribute the Content, except as expressly specified herein. You agree to follow all instructions on this Site limiting the way you may use the Content.

There are a number of proprietary logos, service marks, and trademarks ('Marks') found on this Site, whether owned or licensed by Tripiffic or third parties. By displaying them on this Site, Tripiffic is not granting you any license or assignment to utilize those proprietary logos, service marks, or trademarks. Any unauthorized use of the Content and Marks may violate copyright laws, trademark laws, privacy regulations, and civil and criminal statutes.

By way of example and not as a limitation, you agree that when using the Site or any facility available hereto, you shall not do any of the following:

• Defame, abuse, harass, stalk, threaten, or otherwise violate the legal rights (such as rights of privacy and publicity) of others.
• Publish, post, distribute, or disseminate any defamatory, infringing, obscene, indecent, or unlawful material or information that could constitute a criminal offense or give rise to civil liability.
• Upload or attach files that contain software or material protected by intellectual property laws unless you own or control the rights thereto or have received all necessary consents.
• Upload or attach files that contain viruses, corrupted files, Trojan horses, or any other software or programs that may damage the operation of Tripiffic's systems or network infrastructure.
• Falsify or delete any author attributions, legal notices, proprietary designations, or labels of origin or source of software contained in uploaded files.
• Advertise or offer to sell goods or services, conduct surveys, contests, chain letters, or download any file that you know, or reasonably should know, cannot be legally distributed in such manner.

If you transmit communications or materials to the emails or feedback forms published by Tripiffic on the Site, including comments, data, questions, suggestions, or ideas, all such communications are, and will be treated by Tripiffic as, non-confidential and non-proprietary.

You understand that internet transmissions are never completely private or secure, and that messages sent across the web may be intercepted unless an explicit notice indicates that a specific message (for example, credit card tokenization) is encrypted.

You hereby assign and waive any and all claims that use of submitted feedback or ideas violates moral rights, privacy rights, proprietary rights, or rights to credit or approval.

You are provided access to Tripiffic's travel inventory database on a non-exclusive, non-assignable, and limited basis. You acknowledge and agree that the Inventory contains content, products, and services owned, operated, and provided by third-party suppliers from whom Tripiffic acquires the Inventory, including commercial airlines, Global Distribution Systems (GDS: Sabre, Amadeus), hotel aggregators, and hospitality wholesalers ('Supplier(s)').

The Inventory displayed on the Platform may not be available for purchase in every particular country or locality, and pricing is subject to dynamic supplier yield availability.

You hereby represent, warrant, and undertake that: (i) you have all necessary licenses, corporate consents, and regulatory permissions for agreeing to these Terms; (ii) you are duly organized and validly existing under the laws of the jurisdiction in which you are established; (iii) neither you nor your stakeholders, directors, or affiliates are a Restricted Person, and you do not have connections or dealings with any Restricted Person in any capacity; and (iv) you or any of your associated entities or persons are neither incorporated in, nor resident of a country subject to economic or trade sanctions, nor do you deal with any third-party subject to such sanctions.

For the purposes of this section, 'Restricted Persons' means an individual or entity listed on, or 50% or more owned or controlled by parties on: the EU Consolidated List of Designated Parties; the Consolidated List of Asset Freeze Targets maintained by HM Treasury in the United Kingdom; the United States Specially Designated Nationals (SDN) or Foreign Sanctions Evaders Lists maintained by OFAC; the US Entity/Denied Persons List maintained by BIS; or asset-freezing lists issued by the United Nations.

You are solely responsible for the onward sale or issuance of any Inventory to the traveler who consumes the Inventory ('End Customer'). You are strictly responsible for verifying and confirming the legality, purpose, travel eligibility, and visa/immigration validity of booking requests made by the End Customer.

If a claim is made against Tripiffic following an onward booking or reservation rendered through Tripiffic, you agree to defend, indemnify, and hold Tripiffic harmless against all losses, fees, damages, and legal costs arising as a result of such claim.

You further undertake that you shall: (a) strictly adhere to all applicable Supplier policies; (b) not tamper with or disrupt the operation of the Platform or act in a fraudulent, deceptive, or illegitimate manner; (c) not create speculative bookings without genuine customer demand; and (d) not directly contact third-party Suppliers regarding bookings unless Tripiffic expressly instructs you to do so.

Tripiffic shall not be liable for any failure by your systems or third-party telecom/ISP providers that results in the inability to process a reservation, or any losses stemming from account credential misuse.

All bookings, ticket voiding, itinerary changes, and cancellations are subject to the following mandatory financial and operational rules:

• Voiding Charges: Voiding of any airline (domestic or international) ticket is governed by airline norms plus INR 100 per ticket as Tripiffic RAF charges (cancellation/reissuance fee).
• Refund Processing Charges: Refund charges are processed as per operating airline fare rules plus INR 200 per ticket as Tripiffic RAF charges.
• Service Charges: Service charges levied are to be collected from the customers on our behalf.
• Daily Cut-off Window: Any voiding or immediate same-day cancellation of tickets will be entertained only until 1800 hours IST.
• Timely Payments: If payment is not made on time according to billing terms, Tripiffic reserves the right to cancel all affected PNRs and tickets immediately without prior notice.
• PNR & Debit Note Liability: Any misuse of airline or GDS PNRs (including churn, speculative holding, or out-of-sequence ticketing) will be your sole financial responsibility. Amounts will be recovered from you upon receipt of debit notes (ADMs) from the airline or GDS.
• No Adjustment in Payment Schedule: There will be no adjusting of pending refund amounts against scheduled payment invoices. Refunds are credited only after funds have been officially received from the airline or supplier.
• TDS Deduction: Tax Deducted at Source (TDS) will be deducted in accordance with Indian tax laws on all applicable commissions or incentives. TDS certificates will be issued in the subsequent financial year.
• TCS & Statutory Tax Responsibility: You acknowledge that ultimate responsibility for Tax Collected at Source (TCS) under Section 206C(1G) of the Income Tax Act, 1961, and all statutory tax filing obligations, remains exclusively your responsibility.
• Advance Wallet Funds (360-Day & 2-Year Rule): Any advance amount deposited by a client or agency is non-interest bearing and must be utilized within 360 days from the payment date. If unutilized within 360 days, the balance will be held in trust for the benefit of the agent for 2 years from payment, after which unclaimed balances shall be deemed forfeited.
• 90-Day Refund Claim Window: You must request refunds for unutilized or 'no-show' bookings within 90 days from the date of flight departure or hotel check-in. No refund will be payable for requests submitted after 90 days, and unclaimed amounts shall be deemed forfeited.
• Unadjusted Credits Forfeiture: Any other refunds or unadjusted credits received from suppliers and not claimed or pursued within 2 years of receipt by Tripiffic shall be deemed forfeited.
• RBI & LRS Foreign Exchange Compliance: You are responsible for maintaining all related documentation, including written confirmation from travelers that payments made for overseas travel comply with the annual limits of the Liberalised Remittance Scheme (LRS) prescribed by the Reserve Bank of India.

You agree and acknowledge that through this Platform, Tripiffic merely provides intermediary services and therefore, Tripiffic shall not be or be deemed to be responsible for any deficiency of services or in the product provided by any person or Supplier (airline, tour operator, hotel, transport facility, or similar agency) that you engage or book through the Platform, or for inaccuracies in photos or descriptions uploaded by such Suppliers. However, Tripiffic may aid in facilitating communications between you and the Supplier regarding deficiencies on a case-by-case basis.

Your bookings are entirely at your risk as to cost and consequences. Tripiffic does not accept liability for damages, losses, or delays resulting therefrom, including but not limited to improper documents for travel to destination jurisdictions.

Tripiffic expressly disclaims all representations, warranties, or conditions in connection with these Terms, whether express, implied, statutory, or otherwise, including without limitation warranties of merchantability, fitness for a particular purpose, title, non-infringement, course of dealing, or accuracy of results. All platform services and inventory access are provided strictly on an 'as-is' and 'as-available' basis.

Tripiffic provides a technology solution which by its nature is not error-free. We do not warrant that platform operations will be uninterrupted, continuous, or bug-free. Tripiffic cannot be held responsible for compromise resulting from client credential misuse or client security deficiencies.

Pricing & Inventory Errors: In the event of a technical or supplier inventory pricing error, Tripiffic may modify the affected booking to reflect the correct tariff with notice, offering free cancellation within a specified timeline. If neither is chosen, the corrected rate shall apply. Tripiffic or the Supplier reserves the right to cancel bookings affected by manifest error and refund monies paid.

You agree to keep confidential all commercial data, pricing formulas, and technical information exchanged between you and Tripiffic. You shall not at any time display, disclose, communicate, publish, distribute, or share Tripiffic's individual pricing of each Inventory item ('Rates') or wholesale inventory directly or indirectly to any online platform accessible to the end consumer ('B2C Channel') or third-party aggregator.

Tripiffic retains all rights, title, and interest in its intellectual property rights, including the Platform, booking engines, APIs, and algorithms. Use of the Platform does not grant you any right to sub-license or transfer access.

You warrant that you are properly compliant with all applicable data protection legislation (including the DPDP Act 2023) and maintain robust security measures to protect traveler personal information.

Payment Governance: All payments shall be made solely by the registered corporate entity or agency, which remains exclusively responsible for all financial transactions related to Tripiffic services. Payments made by any Third Party require Tripiffic's prior written consent, which may be granted or denied at our sole discretion.

Payment Methods: Payments may be made via upfront digital deposit or on an agreed credit line (backed by bank guarantee, promissory note, or corporate wallet). Invoices must be cleared by the due date stipulated on the invoice, and this obligation continues even during Force Majeure events.

Credit Card Fraud & Chargebacks: You may use corporate credit cards or cards expressly authorized by the passenger. You are strictly responsible for card authenticity and all associated bank chargebacks. Any chargeback debit from acquiring banks will be charged back to your account, and you agree to indemnify Tripiffic on demand against chargeback claims.

Rates & Currency: Quoted rates are inclusive of applicable taxes, except local municipal taxes, city bed taxes, or tourism fees payable directly by the guest at the hotel. Invoices must be settled in the currency in which they are issued.

Hotel FIT Booking Scope: The online reservation portal is designated for Free Independent Travelers (FIT). Bookings of 6 to 8 rooms or more constitute a Group Booking, which is not covered under standard online terms and must be contracted separately. Conducting group bookings through FIT channels renders you liable for all supplier penalties.

Corporate Official Travel & LRS Exemption: The corporate agency warrants that corporate bookings are for verified employees traveling for official purposes. Such bookings are exempt from the Liberalised Remittance Scheme (LRS), and the client must maintain supporting corporate travel documentation.

Refund Disbursements: Approved refunds are processed only through the original instrument or corporate wallet credit used at the time of booking.

Tripiffic may, with immediate effect and without prior notice, suspend, restrict, or terminate your corporate account or access to the Platform if: (i) you breach any obligation under these Terms; (ii) Tripiffic determines suspension is necessary to prevent misuse, financial detriment, or a threat to platform information security; or (iii) you breach payment terms, attempt unauthorized third-party fund deposits, or engage in suspicious or fraudulent activity.

Exercise of suspension or termination rights by Tripiffic shall not give rise to any claim or liability against Tripiffic by you or any traveler.

Neither party shall be responsible or liable for any failure or delay in the performance of its obligations hereunder arising out of or caused by forces beyond reasonable control, including acts of God, war, terrorism, civil disturbances, government orders, epidemics, pandemics, lockouts, power blackouts, or widespread communications/computer infrastructure failures ('Force Majeure Event').

If a Force Majeure Event persists continuously for more than 30 (thirty) days, either party shall have the right to terminate the Services with immediate effect upon written notice.

You agree to indemnify and keep indemnified Tripiffic on demand against all actions, claims, costs, damages, liabilities, and legal expenses which Tripiffic may incur as a consequence of any breach of these Terms, negligence, or default by you, your employees, or your clients.

Neither party shall be liable to the other in contract, tort, or otherwise for any loss of profit, loss of business, goodwill, or any indirect, special, consequential, incidental, or punitive damages arising in connection with these Terms.

Liability Cap: In no event shall Tripiffic's total aggregate cumulative liability under or in connection with this Agreement exceed INR 1,00,000 (One Lakh Indian Rupees only).

These Terms shall be interpreted, construed, and enforced in all respects in accordance with the laws of India and subject to the jurisdiction of the competent courts in New Delhi.

Dispute Resolution & Arbitration: Any and all disputes arising out of or related to these Terms shall be settled in the first instance by good-faith mutual negotiations. If the dispute cannot be resolved within 7 (seven) days, it shall be referred to and finally resolved by binding arbitration under the Arbitration and Conciliation Act, 1996, by a sole arbitrator appointed by Tripiffic. The seat, place, and venue of arbitration shall exclusively be New Delhi, and proceedings shall be conducted in English.

Grievance Redressal: In case of any queries, formal legal notices, or issues regarding these Terms or Services, you may contact our designated legal officer using the details below.